Return and Refund Policy
At EverBrite, customer satisfaction is our priority. We are committed to ensuring that you have a positive experience with our eco-friendly products. This Refund Policy outlines your rights and the steps to request a refund, in compliance with Australian Consumer Law (ACL).
1.Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product you purchase:
Is faulty or unsafe.
Does not match the description provided.
Fails to perform as intended.
This policy does not cover refunds for change of mind, unless stated otherwise.
2. Eligibility for Refunds or Replacements
You may request a refund or replacement if:
The product is defective or damaged upon arrival.
The product does not match its description on our website.
The product fails to function as promised under normal use.
3.Exclusions
Refunds or replacements will not be provided if:
The issue arises due to misuse, neglect, or unauthorized modifications.
The claim is for minor imperfections that do not affect the product’s overall function.
The product has been used extensively and the fault is due to normal wear and tear.
4.Timeframe for Refund Requests
To be eligible for a refund or replacement, you must contact us within 14 days of receiving the product.
5. How to Request a Refund or Replacement
To initiate a refund or replacement:
Contact Us: Email us at [Insert Contact Email] with the subject line “Refund Request” or “Replacement Request.”
Provide Details: Include your order number, a description of the issue, and photos of the product (if applicable).
Assessment: Our team will assess your claim within 3–5 business days.
If approved, we will provide further instructions for returning the product or issuing a replacement.
6. Returning Products
6.1 Return Shipping
If the return is due to a fault or defect, we will cover the cost of return shipping.
If the return is for other eligible reasons, you will be responsible for the shipping cost.
6.2 Condition of Returned Items
Returned products must be in their original packaging and include all components.
7.Refund Process
Approved refunds will be issued via your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
8. Exchanges
In cases where a replacement product is requested, we will process and ship the replacement within 3–5 business days after approval.
9. Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
Products marked as final sale or clearance items.
Used or damaged items not caused by manufacturing defects.
10. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting to our website.
11.Contact Us
If you have any questions or need assistance, please contact us at:
EverBrite
Email: support@everbrite.com.au
Phone: 0449908979
Thank you for choosing EverBrite. Your trust in us helps support a greener, more sustainable future!